Our apologies for the inconvenience that was caused by this disruption. We understand that this can have serious impact on your organisation and we take this very seriously.

Due to an exceptional large peak as a consequence of 14 simultaneous peak sales at different Ticketmatic customers, an excessive load has occurred on the Ticketmatic systems. This overload has triggered safety measures which have in turn lead to Ticketmatic being temporarily unavailable or only after long response times. No data has been impacted.

The Ticketmatic engineers have immediately taken action and have brought the situation back under control after 26 minutes.

In order to avoid a similar scenario in the future, structural measures will be taken to improve defences against new occurrences of this scenario.